Privacy Policy

Last updated: 24.02.2026

This Privacy Policy explains how bizzocasinoaus.net (“we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you visit our website and use our gambling services.

We act as a data controller in respect of personal data processed in connection with our iGaming services. As a regulated gambling operator, we are under legal obligations to process certain personal data for purposes including customer identification, responsible gambling, and anti-money laundering and counter‑terrorist financing (AML/CFT) compliance.

By registering an account with bizzocasinoaus.net, using our services, or otherwise providing personal data to us, you acknowledge and, where required, consent to the processing of your personal data in accordance with this Privacy Policy and applicable laws, including the EU/UK General Data Protection Regulation (GDPR) where it applies, and relevant Australian privacy and gambling regulations.

If you have any questions, you can contact us at: [email protected].

Information We Collect

We collect and process different categories of personal data to provide and manage our gambling services, comply with legal obligations, and improve the user experience.

Personal Identification and Contact Details

Full name
Date of birth and age verification data
Residential address and country of residence
Email address
Telephone number
Username and account ID
Copies of identification documents (e.g., passport, ID card, driver’s licence) where required

Account and Transaction Information

Account registration details and settings
Betting and gaming history (bets placed, wins, losses, bonuses used)
Deposit and withdrawal records
Payment methods used (e.g., masked card details, e‑wallet identifiers)
Currency, account balances, and loyalty/VIP status

Correspondence and Customer Support

Records of communications with us, including:
Emails, live chat transcripts, and web form submissions
Complaints, disputes, and responsible gambling requests
Marketing preferences and consent records

Technical and Usage Data

IP address and approximate location derived from IP
Device identifiers (e.g., device type, operating system, browser type and version)
Log-in timestamps, session duration, and activity logs
Referring URLs and pages viewed, clickstream and navigation patterns
Cookies and similar technologies (see “Cookie Policy” below)

Verification and Compliance Data (KYC / AML)

Identity verification documents (ID, proof of address, payment method proof)
Sanctions and politically exposed person (PEP) checks where required
Information obtained from databases and third‑party verification providers
Records of affordability, source of funds checks, and responsible gambling assessments

We will generally require you to provide certain data to fulfil legal and contractual obligations. If you fail to provide such data, we may not be able to open or maintain your account or allow you to use our services.

How We Use Your Information

We process personal data only where we have a valid legal basis (performance of contract, compliance with legal obligations, legitimate interests, or, where applicable, your consent). We use your information for the following purposes:

Account Creation and Management
To register, verify, and manage your player account
To authenticate your log‑ins and maintain account security
Provision of Gambling Services
To process bets, wagers, and participation in games
To settle bets, pay winnings, and manage bonuses and promotions
To provide features such as game history, transaction history, and personal settings
Payments and Financial Operations
To process deposits and withdrawals via payment providers
To detect and resolve payment issues, chargebacks, and disputes
Legal and Regulatory Compliance (including AML/CFT)
To conduct know‑your‑customer (KYC) checks
To monitor transactions and gaming patterns for AML/CFT purposes
To meet reporting and record‑keeping obligations under applicable laws
To enforce age restrictions and responsible gambling measures
Fraud Prevention and Security
To detect and prevent fraud, abuse, collusion, and money laundering
To secure our systems and protect the integrity of games
To verify device and IP data to prevent unauthorized access
Customer Support and Service Improvement
To respond to enquiries, complaints, and support requests
To improve our products, services, and user experience through analysis
Analytics, Research, and Reporting
To analyse performance, trends, and user behaviour on our website
To develop new features and optimize our service offering
To create aggregated and anonymised statistics (which no longer identify you)

Where we rely on legitimate interests, we carefully assess and balance our interests against your rights and freedoms, and we limit processing to what is necessary.

Marketing Communication

We may use your contact details and preferences to send you marketing communications about our products and services, such as:

Promotional offers, bonuses, and free spins
New games, tournaments, and special events
Loyalty and VIP program information

We will send electronic marketing communications only:

Where you have provided consent (where required by law), or
Where we are permitted by law to rely on our legitimate interests in promoting our services and you have not opted out.

You can opt out of marketing at any time by:

Using the “unsubscribe” link in our marketing emails;
Adjusting your marketing preferences in your account settings (if available); or
Contacting us at [email protected].

Opting out of marketing does not affect transactional or service communications (such as account, security, or legal notices).

Obtaining Personal Information

We obtain personal information from the following sources:

Directly from you
When you register an account, use our services, or communicate with us
When you provide documents for verification or responsible gambling purposes
Automated Means
Through cookies and similar technologies when you use our website or applications
Through system logs and technical monitoring tools
Third‑Party Service Providers
Identity and age verification providers
Credit reference and fraud prevention agencies (where applicable)
Payment service providers and banks
Game and platform providers that process data necessary to run the games
Public and Official Sources
Public databases, sanctions lists, and PEP lists for compliance purposes

We ensure that any third party providing us with personal data has a lawful basis for doing so and that such data is processed in accordance with applicable privacy laws.

Data Recipients

Access to your personal data is restricted to individuals and organizations who need it for legitimate business and legal purposes, including:

Internal Recipients
Customer support and account management teams
Payments and finance departments
Compliance, risk, and responsible gambling teams
IT, security, and technical operations teams
Management and internal audit functions
Within Our Corporate Group
Other entities in the same corporate group that provide support, infrastructure, or shared services, subject to intra‑group data protection agreements

All internal access to personal data is controlled and granted on a need‑to‑know basis.

Releasing Data to Third Parties

We may share your personal data with third parties in the following circumstances, subject to appropriate contractual safeguards and data protection measures:

Service Providers and Processors
Payment processors, banks, and e‑wallet providers to process transactions
Game and software providers to operate and manage games
Identity verification, KYC, and AML service providers
IT hosting, cloud, and infrastructure providers
Customer support tools, email delivery, and marketing platforms (where used)
Regulators and Authorities
Gambling regulators, financial intelligence units, and law enforcement agencies
Tax authorities or other public bodies where required by law
Legal and Professional Advisors
Lawyers, auditors, consultants, and other professional advisers
Courts, arbitration bodies, and dispute resolution services
Business Transfers
In the context of a merger, acquisition, asset sale, or corporate restructuring, where your data may be transferred as part of the transaction, subject to continued protection in line with this Policy.

We will not sell your personal data to third parties. Any sharing of personal data is carried out only where lawful and necessary and, where applicable, under data processing agreements that require third parties to protect your information.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet legal, regulatory, and operational requirements.

In many cases, gambling and AML/CFT laws require us to retain certain records for at least five (5) years after the end of the business relationship or from the date of the last transaction.
This retention period generally applies to identification data, transaction records, and KYC/AML documentation.

After the mandatory retention period expires, and where no legal basis exists for further retention (such as ongoing disputes, legal claims, or regulatory investigations), we will:

Erase, anonymise, or securely pseudonymise your personal data; or
Store it in a restricted archive if strictly necessary for legal claims.

Subject to legal and regulatory requirements, you have the right to request erasure of your personal data once these obligations no longer apply (see “Your Rights” below).

Security of Your Data

We employ appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access, including:

User ID and password protection for accounts
Secure transmission (e.g., SSL/TLS encryption) of data between your device and our servers
Encryption and/or pseudonymisation of certain stored data where appropriate
Firewalls, intrusion detection, and access control systems
Role‑based access and least‑privilege principles for staff
Regular security reviews, monitoring, and staff training on data protection
Procedures to deal with suspected personal data breaches, including notification to you and regulators where legally required

Despite our safeguards, no internet or electronic system is completely secure. You are responsible for keeping your account credentials confidential and for logging out after each session.

Your Rights & Contacting Us

Subject to applicable law (including GDPR where it applies), you may have the following rights in relation to your personal data:

Right of Access – to obtain confirmation whether we process your personal data and to receive a copy of such data.
Right to Rectification – to have inaccurate or incomplete personal data corrected.
Right to Erasure – to request deletion of your personal data where there is no legal basis for continued processing (e.g., after expiry of mandatory retention periods).
Right to Restriction of Processing – to request that we limit processing in certain circumstances.
Right to Data Portability – to receive your personal data in a structured, commonly used, and machine‑readable format and to transmit it to another controller, where technically feasible and legally required.
Right to Object – to object to processing based on our legitimate interests, including direct marketing, in which case we will stop such processing unless we have compelling legitimate grounds or legal obligations.
Right to Withdraw Consent – where processing is based on your consent, you may withdraw this consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise any of your rights or to make an enquiry about this Privacy Policy, please contact us at: [email protected]

We may need to verify your identity before responding to your request and may be legally required to retain certain data despite your request.

Complaints to a Supervisory Authority

If you believe that your data protection rights have been breached, you have the right to lodge a complaint with a data protection supervisory authority. If you are located in the European Union/EEA or the UK, this will normally be the authority in your place of residence or work. You may also have rights to complain to the Office of the Australian Information Commissioner (OAIC) or other local regulators, depending on your location.

We encourage you to contact us first so we can try to resolve your concerns directly.

Our website uses cookies and similar technologies to provide, secure, and improve our services. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

Essential (Strictly Necessary) Cookies
Required for the website to function properly
Enable core features such as page navigation, secure log‑in, and access to protected areas
Without these cookies, our services cannot be provided
Functional Cookies
Remember your preferences and choices (e.g., language, region, login status)
Improve your experience and personalize content
May be used to support responsible gambling tools and settings
Analytics and Performance Cookies
Collect information about how visitors use our website (pages visited, time spent, error messages)
Help us improve site performance, usability, and features
Data is usually aggregated and does not directly identify you
Advertising and Targeting Cookies
Used to deliver relevant advertisements and measure the effectiveness of campaigns
May track browsing habits across websites to build a profile of your interests
May be set by us or by third‑party advertising partners

Managing Cookies

On your first visit, you may be presented with a cookie banner or preferences tool allowing you to accept or reject non‑essential cookies (where required by law). You can also manage cookies by:

Adjusting your browser settings to block or delete cookies; or
Using opt‑out tools or mechanisms provided by third‑party analytics or advertising providers, where available.

Please note that blocking some cookies may affect the functionality of the website and your ability to use certain features.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, industry practices, or our services. Any material changes will be posted on this page with an updated “Last updated” date and, where appropriate, you may be notified through your account or by email.

Continued use of our website and services after such changes take effect constitutes your acknowledgment of the updated Privacy Policy.

For any questions, requests, or concerns regarding this Policy or our data practices, please contact: [email protected].